PrOps is the perfect connection between daily business operations and project management. Having two different systems to work with is always a hassle as it drains time and causes problems to appear way too frequently. PrOps resolves those problems by connecting both worlds in a simple and intuitive way, allowing you to remain relaxed and safe time unlike ever. Unite Jira® and OTRS and feel the difference.
Gadget for viewing OTRS tickets on the Jira dashboard regarding multiple queues, an user or an user group
Creating Jira issues with a flexible connection between the two systems
Connect multiple OTRS tickets with one Jira issue and the other way around
Subject and description gets transferred automatically
Possible configuration of
Shown columns, labels and information
Keep track of connected Jira issues in OTRS
Create persistent ticket filter in gadgets (New in Version 1.8)
Support for OTRS Dynamic Ticket Fields (New in Version 1.8)
Integration of OTRS in Jira®
Using Jira® and OTRS to handle service requests and project management? Try PrOps today and experience what this clever little Add-on can do for you!
Make sure you have the correct version of Jira and OTRS
Jira 6.1.1 and above
OTRS 3.1 to OTRS 7
OTRS 8 and above is not supported
In order to restrict the ticket view by user/usergroup make sure that the users that work with OTRS and Jira have the same usernames in both systems otherwise the add-on is not able to retrieve the queues assigned to the user/usergroup
eg: username john.doe both in OTRS and in Jira
Please note differing explanations for connections to OTRS 5 and 6 at some points and, if necessary, select the variant according to your OTRS version.