PrOps
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Description
PrOps is the perfect connection between daily business operations and project management. Having two different systems to work with is always a hassle as it drains time and causes problems to appear way too frequently. PrOps resolves those problems by connecting both worlds in a simple and intuitive way, allowing you to remain relaxed and safe time unlike ever. Unite Jira® and OTRS and feel the difference.
Features
- Gadget for viewing OTRS tickets on the Jira dashboard regarding multiple queues, an user or an user group
- Creating Jira issues with a flexible connection between the two systems
- Connect multiple OTRS tickets with one Jira issue and the other way around
- Subject and description gets transferred automatically
- Possible configuration of
- Shown columns, labels and information
- status indicators
- Keep track of connected Jira issues in OTRS
- Create persistent ticket filter in gadgets (New in Version 1.8)
- Support for OTRS Dynamic Ticket Fields (New in Version 1.8)
Use Cases
- Integration of OTRS in Jira®
- Project Management
Using Jira® and OTRS to handle service requests and project management? Try PrOps today and experience what this clever little Add-on can do for you!
Installation Requirements
- Make sure you have the correct version of Jira and OTRS
- Jira 6.1.1 and above
- OTRS 3.1 to OTRS 7
- OTRS 8 and above is not supported
- In order to restrict the ticket view by user/usergroup make sure that the users that work with OTRS and Jira have the same usernames in both systems otherwise the add-on is not able to retrieve the queues assigned to the user/usergroup
- eg: username john.doe both in OTRS and in Jira
Please note differing explanations for connections to OTRS 5 and 6 at some points and, if necessary, select the variant according to your OTRS version.
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